Job description: Responsibilities:
Professional Tellers are responsible for the processing of transactions accurately and efficiently in a fast paced environment. Your duties will include, but are not limited to the following:
Ability to work within established policies, procedures and guidelines.
Identify customer needs and refer financial products and services.
Consistently seek to delight our customers and deliver exceptional customer service with a positive attitude.
Build customer loyalty; establish customer relationships through courtesy and friendliness, including addressing each customer by name.
Contribute to a positive team environment in the banking center through teamwork, team spirit and coaching.
May be required to work Saturdays and or extended hours as needed.
Qualifications
Required Skills:
Minimum of six months cash handling experience.
Minimum of six months customer service experience.
Ability to work effectively as a team member.
Strong oral and written communication skills.
Ability to respond and assist customers with inquires and/or problem resolution.
Careful attention to detail and time management.
Desired Skills/Assets
Previous cross-sales and/or referral experience.
Ability to identify customer financial needs, goals and objectives.
Proficiency in basic computer skills.
Previous banking/financial services/teller experience.
Bilingual (fluent verbal and written skills).
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Career Level:
Relevant work experience required:
Professional designations, degrees, certification required for the position:
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